Privacy Policy
Privacy Policy
Effective Date: 20-05-2025
Owner & Developer: Implause IT Solutions
Jurisdiction: Pune, Maharashtra, India
This Privacy Policy is published in accordance with Rule 4 of the Information Technology (Reasonable Security Practices and Procedures and Sensitive Personal Data or Information) Rules, 2011, under the Information Technology Act, 2000.
By using the Trakkoo mobile application (“App”), whether as a Parent or a Driver, you agree to the collection, usage, storage, and disclosure of your personal data as described in this Privacy Policy.
Privacy Policy
Implause IT Solutions
Email: support@implauseit.com
Website: www.implauseit.com
Office: Building, 4th floor, Office No. 403, NIBM Road, Pune, Maharashtra 411048
Who This Policy Applies To
Parents/Guardians: who use the app to track their child’s school commute.
Drivers: who operate school buses/van/auto/car (cab) and share real-time location updates through the app.
Information We Collect
From Parents:
Full Name, Mobile Number, Email ID, Child’s name, Profile Image (optional)
Location of child’s pick-up/drop point
Notifications & app usage patterns
From Drivers:
Full Name, Contact Number
Live GPS Location while on duty
Vehicle/bus details (if applicable)
App usage diagnostics
From All Users:
Device info (OS, IP address, device ID)
Crash logs and performance data
Purpose of Data Collection
Purpose Applies to Real-time school bus tracking Parents, Drivers
Pick-up/drop-off alerts Parents Sharing driver route/location Drivers
Transport coordination Both Performance & diagnostics Both Safety & verification Both
Permissions We Request
Permission – Reason
Location – For tracking the bus and driver’s real-time updates
Notification – To alert parents about bus movement, pick-up and drop-off
SMS Access – For auto OTP detection during login (if applicable)
Phone Access – For emergency calls or coordination (e.g., school admin, driver)
Storage/Gallery For optional photo upload (profile, child’s photo)
Internet Access For real-time syncing and cloud communication
All permissions are requested during app use, and users may deny them via device settings—though this may affect functionality.
Lawful Basis for Processing
We process your data under the following grounds:
Consent (explicit acceptance during onboarding)
Performance of a contract (provision of tracking and coordination services)
Legitimate interest (security, reliability, compliance)
Data Sharing & Disclosure
We do not sell your data. We may share your information:
With school or transport authorities for operational reasons
With government authorities, if mandated by law
With service partners for support and infrastructure (under strict confidentiality)
Security Measures
Your data is: Encrypted during transmission and storage
Protected by secure cloud servers and restricted access protocols
Regularly reviewed for vulnerabilities and compliance
Data Retention
We retain data only as long as necessary for:
Service delivery
Compliance with applicable Indian laws
User support and audits
You may request data deletion by emailing us at support@implauseit.com
Your Rights (Under Indian Law)
You have the right to: Access and review your data
Correct inaccuracies Withdraw consent Request deletion of your profile and associated data
To exercise these rights, email support@implauseit.com
Children’s Data
We collect child-related data only from consenting parents. Children do not use the app directly. All child-related data is used solely for tracking and safety purposes.
Grievance Officer (As per Rule 5(9))
Grievance Officer:
Name: Abhishek Agarwal
Email: grievance@trakkoo.com